The Superintendence of Health identifies and systematizes the key elements that an Institution must have in order to work seamlessly. Our priority is to have constant feedback about the whole learning process of the organization, basing our strategic planning on the quality and talent of our staff.
Strategic planning is to define the model of organizational management that allows us to reach the highest global efficiency. It entails the establishment of strategic definitions (view, mission, goals) that drive the work of our institution.
We make annual plans in order to review and sanction the strategic guidelines that drive the organization, and they must be known by every member of our staff. Also, the process facilitates the drawing of annual action plans, by both the operative and functional units, which become involved in setting up a budget. At the same time, the process has considered a longer term and allows to make and drive the changes faced by the organization.
Planning is closely linked to the institution's management control process which aims at attaining a consistency between the strategic guidelines and the action plans, as well as verifying the compliance with the organization's mission and goals.
Quality management system
In order to apply this Policy on Quality, the Superintendence of Health implemented a System of Quality Management [Sistema de Gestión de Calidad, SGC] based on the ISO standard 9001:2008 for the Chilean Model for the Management of Excellence [Modelo Chileno de Gestión de la Excelencia] and for the System for the Management of Risks [Sistema de Gestión de Riesgos].
Management of human capital
Among the different models for the management of organizations, it is possible to observe an increasing participation of human resources in the attaining of results. The evidence is clear: the people who are members of the organization are the most valuable resource to measure the capacity of the institutions and they make it possible to reach goals. Thus, the efforts to optimize the performance demand elements and actions, generating a substantial change in the historic model of people management.
At the Superintendence of Health, we are proud to have in our staff people who have the expertise that enables us to reach high standards in our tasks. We develop strategies that strengthen the commitment our staff has with the Superintendence's mission, by giving emphasis to the benefits of the personnel, providing them with opportunities for professional development.
The Superintendence of Health, assuming its competences as the health authority, has made a commitment to actively participate in the public policies which aim at encouraging equality and non discrimination in the relationships between men and women, a policy which has been adopted by Chile in order to perfect our democratic system.
Law of Transparency No. 20,285
Law No. 20,285 on Transparency in Public Actions and Access to the Information of the State Administration [Ley No. 20.285 sobre Transparencia de la Funcion Publica y de Acceso a la Informacion de la Administarcion del Estado] was passed on April 20, 2009.
The Law No. 20,285:
1. It defines the information that public services and agencies have to have published permanently at their websites (active transparency).
2. It establishes the procedure to request and access the information kept by any unit in the State Administration, both in the manner and conditions set by the law, including the sanctions given in case of non compliance.
3. It creates a new regulation for the subject with the establishment of The Council for Transparency [Consejo para la Transparencia]. This is an independent agency whose mission is to oversee the Chilean Government, propose general standards and apply sanctions.
Model of regional management
The Superintendence of Health has a nationwide coverage so that the State's resources and the existing capacities are maximized. Depending on the number of inhabitants and potential demand, Agencies in Macrozones have been set up, which reinforce the mission of providing resolution to claims, and they are staffed with professional who possess expertise in different areas.
Participation of citizens
The Superintendence of Health assigns great importance to the instances of interaction between our institution and the users. That is why we provide mechanisms for encouraging the participation of the citizens so that we know the views from associations and groups linked to the area of health. Our aim is to generate the necessary communication channels that make it possible for the citizens to enjoy and augment their rights in matters of health, while we endeavor to upgrade the quality of our service.